Privacy Policy

Information We Collect

As you interact with our drawing fundamentals platform, we gather various types of data to tailor learning experiences for you and to enhance our services.

Personal Information

We collect details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages submitted via our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically gather information about how you use our site and learning platform. This covers pages visited, time spent in different sections, completed drawing exercises, and technical details such as your IP address, browser type, and device information.

Cookies and Tracking

Our site employs cookies and similar technologies to improve your browsing experience, remember preferences, and assess site performance. You can adjust cookie preferences in your browser settings.

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and maintain the drawing platform effectively. We are committed to using your information responsibly and only for legitimate purposes.

Educational Services

We use your data to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective paths for developing your drawing fundamentals.

Communication and Support

Your contact details let us respond to inquiries, share important course updates, and provide technical support when needed. If you’ve subscribed, we may also send periodic newsletters about new drawing techniques, featured artworks, or platform improvements.

Platform Improvement

Usage data helps us identify which drawing exercises are most helpful, spot areas where learners struggle, and create new content addressing common learning challenges. This analysis is done in aggregate to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We work with trusted third-party service providers who help us operate the platform, process payments, send emails, and offer customer support. These providers access only information necessary for their services and are contractually obliged to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If CoastAlpineHarbor engages in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you by email and provide details about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal data we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal data, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or business purposes. Deleting your account will remove access to your course progress and stored artworks.

Marketing Communications

You can unsubscribe from our marketing emails at any time via the unsubscribe link in each message or by reaching out to us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you control cookies through their settings. You can accept all cookies, block certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal data only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account information is typically kept for three years after closure, while course progress data may be retained for up to seven years for educational records.

International Transfers

Although our main operations are in Canada, some service providers may process data in other countries. We ensure appropriate protections through contractual safeguards and compliance with Canadian privacy law for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child's data, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've gathered from their child, request its deletion, and prevent further collection or use of their child’s information. We provide clear mechanisms for exercising these rights.

If you believe we have accidentally collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you about significant changes via email or prominent notices on our site.

Minor updates may be posted without individual notification, so please review this policy periodically. The "Last Updated" date at the top indicates when the latest changes were made.

Your continued use of our platform after changes implies your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.